Prototype

Answer support tickets without leaving to ask someone

A rep drops in a ticket or a question. The co-pilot runs discovery across the systems that already hold the answer and returns a cited response with a clear next action, replacing the "go ask someone in Slack" fallback. Built around real Fusion support scenarios: memberships, class and facility bookings, access control, and front-desk POS.

Guru docs Zendesk ticket history Jira known issues Slack tribal knowledge

1. Pick a real Fusion support scenario:

2. Or type your own support question

Human-in-the-loop:

Prototype in demo mode. Answers are pre-computed so this page runs with zero API cost and no key. The real engine (backend/answer.py) makes a live Claude call when COPILOT_LIVE=1; point the sources at live Zendesk, Guru, Jira and Slack and it runs against your own data. Validated answers are what feed Phase 2 (Finn promotion). Nothing is promoted until a human confirms it.